| February 2008 |
Now in their fourth year of using g2-Metrix®, RBS
customer survey results show an astounding 100% of users would be happy to recommend
both g2BS and g2-Metrix to colleagues and other businesses. The full results can
be downloaded as a PDF. |
| March 2008 |
g2BS launches g2-Survey as a complimentary online data capture
application to g2-Metrix. g2-Survey lets customers provide customer satisfaction
feedback online, however it has been structured to be complimentary to the KPO
structure in g2-Metrix® and to provide data directly into the customer element
of the g2-Metrix® scorecards. This allows g2BS to offer customers an online
survey solution as a very cost effective data capture solution structured
to validate their service delivery outcomes. |
| March 2008 |
g2BS develop and deliver the FM Support Services Operations Mgt
module for Strathclyde University - Babcock Naval Services MSc Programme. |
| April 2008 |
Alliance Boots use the g2BS performance management workshop
approach to support its internal review of Management Agent performance.
Delivered over a 10 day period, this workshop activity has provided the development
plan for the Boots Property Team to support core business and included key end
to end processes, business risk assessment and a redefined performance management model. |
| April 2008 |
Vodafone launched a g2-Metrix® pilot for four services across 13
sites in its UK portfolio. As part of the pilot, g2BS provided workflow interface software
to facilitate the flow of data from Vodafone to g2-Metrix® - meaning raw service event data can
be viewed as Performance Management Information. In preparation for the pilot, the g2BS
performance management workshop approach was used in Vodafone to help map and model key end
to end processes as well as identify key interfaces with internal systems proving the
roadmap for the move to a performance management structure and methodology. |
| June 2008 |
Cabinet Office commission g2BS to review their performance management
delivery model ahead of their TFM re-tender exercise. The CO project starts with the g2BS
performance management workshop approach to review the as-is state ahead of
redeveloping this model. g2BS restructure and introduce a key performance outcome based
approach with 6 KPOs applied within the model. A key issue for the CO and its delivery
partner EFM is the xls approach currently employed. This has been found to be resource
intensive and difficult when undertaking any form of analysis. This is a familiar
story across all the organisations with which g2BS has engaged. |
| September 2008 |
West Dunbartonshire Council (WCD) engage g2BS to undertake a Kaizen Blitz
project in Housing Department with the objective to fast track (Blitz) an improvement in some key business processes. |
| October 2008 |
BERR (Dept Business Enterprise Regulation and Reform) invites
Graeme Chalmers to present how g2-Metrix® is helping BERR IWS manage performance
of its supply chain and internal teams. |
| October 2008 |
University College London/g2BS restructure the MSc FEM performance
management approach by introducing g2-Metrix® scorecards for students. Using g2-Metrix®
students score service performance at UCL over a three month period and then present
their analysis of performance back through a mini-MSc project. |
| November 2008 |
Cabinet Office commission g2-Metrix® to manage performance of their
outsourced TFM contract with Ecovert FM. CO/EFM/g2BS team all worked together to re-align the
existing KPI model. g2-metrix moves the Cabinet Office away from the laborious/time-consuming spreadsheet. |
